Case study · Intelligent Automation

Automated decision systems for Accounts Payable process

How Aesh helped a major U.S. water utility streamline AP operations with AI-powered Vendor Invoice Management from OpenText, transforming a manual, multi-day process into touchless, decision-ready automation.

Industry
Utility — water services
Scale
1 billion gallons of water daily to 14 million people across 14 states
Workforce
7,000 employees
Featured solutions
Vendor Invoice Management · Invoice Capture Center

Aesh modernized a slow, manual, and opaque Accounts Payable process by implementing OpenText Vendor Invoice Management on SAP ERP with design, integration and program governance. With AI-powered capture, intelligent routing, and automated approval workflows, invoices now move from receipt to posting with minimal human touch.

Before · The challenge

Manual AP processing delayed cash flow and strained supplier relationships

5+ days
Invoice processing cycle time
30%
Straight-through processing of scanned invoices

The solution

Automated invoice management from receipt to posting

OpenText Vendor Invoice Management (VIM), integrated with SAP ERP, automates each stage of the invoice lifecycle. AI-powered OCR and document information extraction with Invoice Capture Center captures invoice data; intelligent routing and automated workflows handle approvals and exceptions; a Fiori app gives the team real-time visibility.

After · Value-driven results

Touchless processing, faster payments, lower cost

85%
Straight-through processing achieved with no human touch
50%
Reduction in invoice processing cycle time
10%
Reduction in overall cost per invoice
35%
Operational efficiencies realized through AP automation
30%
Work shifted from manual reconciliation to high-value analysis & supplier relationships
Team collaborating
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